WhatsApp Chatbots and AI Automation

Customers increasingly expect to reach a business on WhatsApp and get a quick answer, at any hour – something that’s hard for a small team to keep up with manually.

We set up WhatsApp Business for your company and build AI automation around it and your website, so common questions get answered automatically instead of waiting for someone to be free. This is the same approach behind our own product, Nexlink: an AI assistant trained only on your own content – your pages, documents and the answers you give it – so it never invents prices, availability or policies on your behalf. We apply that same principle to automation we build for other businesses: it should answer confidently from what it actually knows, and hand over to a person for anything it doesn’t.

Beyond a single chatbot, we look at where automation actually saves your team time: capturing and organising leads from conversations, flagging questions nobody could answer yet so you can add that information, and giving you visibility into what customers are actually asking.

Whether you’re a small business in Nairobi, Diani or Kibwezi answering the same questions every day, or a growing team that can’t keep up with WhatsApp messages, we can set up something that fits your size rather than a generic bot.

Tell us the questions your customers ask most, and we’ll show you what can be automated and what still needs a person.